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ADP Doesn't Appreciate Their IT Workers

ADP / IT Worker job review

2000 to 2007
"Don't hate the job but don't love it"
Best:
Got to work with Linux - Found a mentor that I still have even now
Worst:
Overworked - Long hours - Lack of appreciation - Low pay
ADP = Automatic Data Processing. They are the payroll, HR outsourcing, and tax company.

If you like having your computer scanned 24x7 for not only viruses, but unauthorized changes (such as installing your favorite chat client), and having videos being made randomly of what you're typing or doing, then this is the place for you.

If you like a place that has cameras above your desk, and your chats and emails read, and your web visits put through a proxy rating system that rates how bad of a web surfer you are (for suggesting disciplinary action), then this is the place for you.

If you like being told to be on-call once a month, told to come in on a weekend at least twice a month to work in a 1am to 6am system maintenance window on a Sunday morning, and to stay later if there's a problem, then this is the place for you.

And don't ever complain about it or come in without a smile on your face, or they'll ship you right out the door no matter how many years you've worked for them.

Also, if they raise your salary a little, get ready for them to pile on more work. They do not respect the concept of seniority and will give you more paperwork. They'll push you into managing people, even if you just want to become senior technically instead of managerially. When your title becomes senior, that's your ticket out there because they'll give you more hats than you can possibly wear to the point of fatigue and failure. And they are unforgivable about failures.

The company also has a lot of cronyism and nepotism, and a severe case of good ol' boy network going on. Sure, it's multi-cultural, but there's a lot of brown-nosing and people getting jobs who shouldn't just because they were a relative or a golfing buddy of someone in top management.

Also, going to HR will get you nowhere. They don't want to hear it. The only thing they listen to are managers, and if you're not the manager, your name is mud.

To make matters worse, they centralized all their HR departments. They now only use the local HR for disciplinary action, setting up seminars, and recruiting. If you want to go in for some help in talking to your manager to solve an injustice, they give you a 1-800 number instead.

I've worked in about 50 companies as a temporary employee through college, and then 8 companies as a permanent employee. Among all of them, I'd rank this one up there at the top of lousy companies to work for.

6 Comments

kilgoretrout October 20, 2008
Employer Services is just one of several divisions of ADP. The other divisions might treat you better. Maybe another group would respect your seniority. Or maybe it's you.
dobbie October 20, 2008
sounds really nasty...and that they video -tape what you do on your desk is simply ridiculous.
kilgoretrout October 21, 2008
I'd never work in a group that was videotaped. Sounds like something that should have come up during the offer process. Maybe he works with payroll info. I know other groups at ADP aren't treated like that.
88n October 21, 2008
They didn't tell me I would get this kind of mistreatment when I signed on. They added all those factors later. Unfortunately we had so many abusers, and they were caught red-handed, that it made it bad for the rest of us and the controls were clamped on. But what can you expect when you have to hire people with such low pay and have poor managers who keep a blind eye on some workers? Of course you won't get the cream of the crop when that happens. I tried hard for ADP. I literally saved the division several million dollars with my clever tricks and my efforts to raise flags before audits and to fix problems before they arose. There were miracles I pulled off that I'm certain few others in this world could pull off, such as salvaging a crashed MS SQL Server 6.5 database because Microsoft no longer provided support and yet the management refused to get off of it, or writing a script that connected old systems with new so that we could stay afloat and never miss a transaction for three years, or building alarms that would let us know when something happened. But they kept piling on hat after hat upon my head, and giving me incompetent staff to work with. When they pushed me to the brink of disaster, I about wrecked my car driving home at some ungodly hour, driving in the opposite lane before I woke up. I finally said enough was enough and walked out. The company proved too incompetent to realize the value in me, even if explained. They tried to introduce merit pay programs, but they were quickly muffled by the top brass above them. Meanwhile, you'd hear how the guy 2 levels higher than you just purchased a small island in the Bahamas, a large yacht, and had a TV room in his house so large it had raised platform seating in it like a small theater. And this was the same millionaire guy who tried to punish a team in a meeting, raised his voice to the point of spitting when he talked, who threw an eraser at a whiteboard and walked out at the end. And all he had to do in that particular meeting was hire some additional staff to do some more quality control on reports, rather than shouting at the overworked people there. If anyone should have been fired, it should have been the guy throwing the eraser at the whiteboard, not the other way around. The stress, low pay, lack of trust, and lack of sufficient staff were just too much. The sales team were piling on clients without adequate backing from the backend. In the end, I built my own company, and I made more in the first 6 months of it than my entire salary from the time I worked at ADP. They lost a lot of talent when I walked out. I really feel the stock should be downgraded because they've got incompetent people at the helm. They need more staff, better staff, and more trust in the workplace. They need to issue merit pay and really mean it. I predict ADP to implode in the next few months in their quarterly financials because of stupid mistakes in their operations. You can't keep stressing people to the brink of disaster and expect that everything will continue to run smoothly. I literally almost died trying to save that sinking ship, and I'm glad I got out before it was too late. Working from home now, my children see me so much more and it's like a breath of new life for me. However, now I have to literally sing for my own supper, and it's tough, but thank goodness my talent and determination are keeping this family afloat very well.
kilgoretrout October 21, 2008
Wow, that group SUCKS. You're better off on your own. FYI: All divisions in ADP have merit pay programs. If your group was not getting theirs, it was management at fault.
ericwan October 22, 2008
"But what can you expect when you have to hire people with such low pay and have poor managers who keep a blind eye on some workers?" That comment was spot on, when they're basically telling you that they don't expect much from you, signaled by their low pay, then the result is that they don't give much back to you.
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